Privacy Notice

Privacy Statement

Thank you for visiting the website operated by quumup.com (the "Company"). We are committed to providing an enjoyable and secure online shopping experience and offering high-quality, personalized service consistent with the Company's philosophy. This commitment also includes respecting and protecting the privacy of your personal information.

This Privacy Policy describes the types of information we collect from you when you visit our website (the "Website"). The Website and all its features and functions are collectively referred to as the "Service." This Privacy Policy also explains how the Company uses and shares your personal information, as well as your ability to control certain uses of your personal information.

By using the Service, you consent to the information collection, use, and disclosure practices described in this Privacy Policy, including the transfer and storage of your personal information to and in the United States, Canada, and Hong Kong, and to the Terms of Use for the Service, which are incorporated by reference. If you do not agree, please do not access or use the Service.

Q: What information does the Company collect?

A: The Company may collect information from or about you in the following ways:

Through the Company's interactions with you: We collect information from you and your transactions and other interactions with us. This may include information when you use the Services, make a purchase, sign up for our catalog, newsletter, or email list, enter a sweepstakes, contest, or other promotion, participate in a product review, survey, or other similar activity, send a gift or virtual gift card to someone, or otherwise contact us.

If you purchase from us, we may also collect your billing address.

Information You Provide About Third Parties: If you send communications to another person through the Services, we may collect information such as that person's name, phone number, email, and/or shipping address.

Automatically on the Site: We, or our service providers, may use cookies, web beacons/pixel tags, log files, JavaScript, and other technologies to collect certain non-personal information about visitors to our Site, user of our online services, and interactions with our emails and online advertisements, and to allow the Company to keep track of analytics and certain statistical information. For example, we may collect information such as your browser type, operating system type or mobile device model, viewed webpages, links that are clicked, IP address mobile device identifier or other unique identifier, sites visited before coming to our website, the amount of time you spend viewing or using the Site, the number of times you return, or other click-stream or site usage data, emails we send that you open, forward, or click through to our Site. Collecting this information, and linking it with your personal information, helps us to tailor our website and enhance your online shopping experience by saving your preferences while you are visiting a particular site, and to help identify site features, promotions, advertisements, and offers that may be of particular interest to you and retarget online and mobile advertisements to you across computers or devices you may use.

From Third Party Sources: We may acquire information from other sources to update or supplement the information that you provide or that we collect automatically (such as information to validate or update your address or other demographic information), or when you connect with the company through a third party (including through social networks) based on your registration and privacy settings on those third party sites.

Combination of Information: We may combine the information we receive from or about you, including information you provide to us and information we automatically collect through the Site, as well as information across other computers or devices that you use, with information we collect or receive about you from other online and offline sources, or from other third party sources.

Third Party Analytics and Advertisements: We also may use third party advertisements, analytics, and tracking tools to better understand who is using the Site, how people are using the Site, how to improve the effectiveness of the Services and related content, and to help us or those third parties serve more targeted advertising to you across the Internet. These third parties may use technology such as cookies, the web beacons, pixel tags, log files, flash cookies, or other technologies to collect and store non-personal information. They may also combine information they collect from your interaction with the Site with information they collect from other sources. We do not have access to, or control over, these third parties' use of cookies or other tracking technologies.

Q: What are my Tracking Options?

A: Certain parts of the Site require cookies. By registering for and using the Services, you are consenting to the use of cookies. If you do not agree to the use of cookies, you cannot use the Services.  The following is a description of the four categories of cookies and examples of how we use them to provide you the Services:

• Strictly Necessary Cookies – These cookies are essential to enabling you to browse and use the functionality of a website and without them the Services cannot be provided. We use these cookies, among other things, to recognize and maintain your logged-in status throughout your visit and manage your shopping bag.
• Performance Cookies – These cookies collect information about how visitors use the Services, for example, pages that they visit and if they receive error messages. This information does not identify you individually and is used in the aggregate to improve our Services.
• Functionality Cookies – These cookies allow us to remember certain choices you make about how you like to use the Services and provide you a more personalized experience, for example, your shipping country and currency preferences.
• Targeting Cookies – These cookies are used to deliver online advertisements that are relevant to you and your interests and to measure the effectiveness of advertising campaigns. They may be placed on the Services by us or by our advertising partners with our permission. For more on targeting cookies and your ability to control their use, please see the Internet-based Advertising section below.

Our system may not respond to Do Not Track requests or headers from some or all browsers. We may use cookies or other technologies to deliver more relevant advertising and to link data collected across other computers or devices that you may use.

To understand your choices for receiving more relevant advertising or to manage your settings, please review the information below:

To learn more about managing your privacy and storage settings and opting out from receiving third party advertiser cookies, you may visit the Network Advertising Initiative's opt-out page at http://www.networkadvertising.org/managing/opt_out.asp and www.aboutads.info/choices and follow the instructions on how to opt out. For instructions on how to specifically opt out of Criteo advertising services, please view the Criteo Privacy Policy at www.criteo.com/us/privacy-policy.

If you wish to prevent your data from being used by Google Analytics, Google has developed the Google Analytics opt-out browser add-on available at https://tools.google.com/dlpage/gaoptout/.
In addition, information about cookies, including how to refuse cookies, can be found at: www.allaboutcookies.org.  On your mobile device, you may also adjust your privacy and advertising settings to control whether you want to receive more relevant advertising.

We or our service providers may also use Flash cookies (also known as Local Stored Objects) or other similar technologies. A Flash cookie is a small data file placed on a computer using Adobe Flash or similar technology that may be built into your computer or downloaded or installed by you on your computer. We use these technologies to personalize and enhance your online experience, facilitate processes, and personalize and store your settings. Flash cookies may help our website visitors to, for example, set volume preference associated with a video experience, play games and perform surveys. They help us improve our websites by measuring which areas are of greatest interest to customers. They may be recognized by other websites or by our marketing or business partners. Flash cookies are different from browser cookies and the cookie management tools provided by your browser may not remove Flash cookies. To learn how to manage privacy and storage settings for Flash cookies, visit http://www.macromedia.com/support/documentation/en/ flashplayer/help/settings_manager.html. If you disable Flash cookies or other similar technologies, please be aware that you may not have access to certain features and services that make your online experience more efficient and enjoyable.

Q: How does the Company use the information collected?

A: The Company may use the information we collect from and about you for any of the following purposes

• To validate, confirm, verify, deliver, install, and track your order (including to process payment card transactions, arrange for shipping, handle returns and refunds, maintain a record of the purchases you make, and contact you about your orders, including by telephone) or to service products you purchased from us.
• To enhance your online shopping experience, including as a way to recognize you and welcome you to the Site.
• To send you catalogs, information, newsletters, promotional materials and other offerings from the Company or on behalf of our partners and affiliates.
• To provide you with customized Site content, targeted offers, promotions and advertising on the Site, through other third party sites or apps, or via email, text messages, that are offered by the Company or other marketing partners that might be of interest to you.
• To improve our sites, products/services, customer service, and customer shopping experience.
• To use your data in an aggregated non-specific format for analytical and demographic purposes.
• To protect the security or integrity of the Site and our business, such as by protecting against and preventing fraud, unauthorized transactions, claims and other liabilities, and managing risk exposure, including by identifying potential hackers and other unauthorized users.
• To contact you when necessary or requested, including responding to your questions and comments and providing customer support.
• As otherwise described to you at the point of data collection.

Q: What information does the Company share with others?

A: The Company may share the personal information we collect from and about you in the following ways:

Company Affiliates: We may share the information we collect with Company affiliates and any future Company family of affiliates.

Joint Marketing Partners: Certain areas of the Services may be offered to you in conjunction with third parties, such as companies that offer products and services, reward programs, joint sales programs, sweepstakes, promotions, and other jointly sponsored activities. These third parties will be identified in these Services. If you choose to register for any of the products and/or services offered during the Services, you will provide your information to both the Company and the third party, or the Company may share your information directly with the third party so that the third party can offer its products directly to you, along with our products and services.

Other Third Parties: The Company may share your information with certain partners, affiliates, and other third parties that we believe may have offers or be of interest to you.

Legal Disclosures; Security: The Company may transfer and/or disclose information we receive from and about you to comply with legal obligations, provide information to government agencies in accordance with applicable law, and when we believe in good faith that the law requires it. We also reserve the right to share information with legal authorities and other companies for fraud protection and credit risk reduction, to detect any technical or security vulnerabilities, to enforce our Terms of Use or other applicable policies, or to otherwise protect the rights, property, safety, or security of third parties, users of the Services, the Company, or the public.

Business Sale: In the normal course of business, we may sell or buy assets. If another entity acquires all or a portion of the assets of the Company or its family of affiliated companies, the information we have collected about you may be transferred to that entity. Additionally, if any bankruptcy or reorganization proceeding is filed by or against the Company or its family of affiliated companies, such information may be considered an asset of that company and may be sold or transferred to a third party. In the event of a sale or transfer, we will use reasonable efforts to require that the transferee use the personally identifiable information provided through the Site in a manner consistent with this Privacy Policy.

Service Providers: We use third-party service providers to perform certain services on our behalf when the third-party service providers need the information to perform their duties.

Aggregated or Anonymous Non-Personal Information: We may also share or sell non-identifiable, aggregated, or anonymized information with our affiliates, agents, service providers, business partners, or other third parties for their marketing or analytical uses or other lawful purposes. This non-identifiable, aggregated information cannot be used to identify you personally.

SMS Marketing and Notifications (if applicable): By entering your phone number during checkout and initiating a purchase, or by subscribing through our subscriptions or keywords, you consent to us sending you SMS notifications (regarding your order, including abandoned cart reminders) and SMS marketing offers. SMS marketing messages will not exceed X messages per month. You can unsubscribe by clicking the unsubscribe link. Sending SMS messages or using automation requires you to enter the recipient's phone number or name into our importer. We will store and use this data to present you with analytics on your marketing campaigns, including message delivery status, sent status, and, in some cases, whether a purchase resulted in a sale. If you decide to use our link shortener in your SMS messages, we will collect information on whether the link was clicked and use it to display results in your analytics. For any other third-party services you may decide to use outside of quumup.com (third-party link shorteners, GA tracking, etc.), you will be directed to their specific third-party policies and will be required to agree to them. After the SMS is sent, we transfer data to our SMS carrier to complete the delivery of the SMS. Information is only shared with our carrier when a marketing campaign is initiated. If your recipient no longer wishes to receive text messages, please reply "STOP" or contact us at the email address below so we can successfully unsubscribe them.

Q: How can I review, update, or delete my information?

A: If you have already made a purchase, you can also contact our customer service department at the email address listed in the "Contact Us" section below to access or update any of this information.

You may also exercise your rights under applicable law to request that we delete or restrict access to your personal data. We may need to retain data for legally permitted purposes, and we will explain to you if necessary.

Q: What are my choices regarding receiving company communications?

A: If you purchase a product, you will automatically receive promotional emails and direct mail from the company. We offer customers the opportunity to "opt out" of having their information used for purposes not directly related to placing, processing, fulfilling, or delivering product orders. If you wish to "opt out" of receiving information or materials we think may be of interest to you, we offer the following options:

Electronic Promotional Offers: You can always "unsubscribe" from receiving promotional emails from the sender by clicking the "unsubscribe" link in any promotional email you receive. Additionally, if you have an online account, you can change your preferences for receiving emails from us by logging into the "Your Account" section of the website.

Direct Mail Promotional Offers: If you would like to be removed from our corporate catalog mailing list, please contact a customer service representative via email to stop receiving paper catalogs.

Other Contact Methods: In all cases, you may email us at the email address listed in the "Contact Us" section below.

Q: What are your California Privacy Rights?

A: If you are a California resident, you may request information about our disclosure of personal information to third parties or their affiliates for their direct marketing purposes. To make such a request, please submit a written request to the following email address, specifying that you would like a copy of our "California Privacy Rights" statement, to: service@quumup.com. Please include "Attn: California Privacy" in the subject line of your email. We are not responsible for improperly labeled or inappropriately sent notices, or for incomplete notices. Please allow up to 30 days for us to process your request. You may submit such a request once per year.

Unaffiliated third parties are independent of the Company. If you wish to receive information about your disclosure choices or to stop communications from such third parties, you will need to contact them directly.

Q: What about children's privacy?

A: Protecting children's privacy is extremely important to us, and this website is not intended for children under the age of 13. We do not direct this website to such children, nor do we knowingly collect any personal information from them. If you are under the age of 18, you are not authorized to use the Service. If the Company discovers that a child under the age of 13 has provided personally identifiable information to this website, we will take reasonable steps to delete such information from our files. Parents should be aware that there are parental control tools available online that you can use to prevent your children from submitting information online or accessing material that is harmful to minors without parental permission.

Q: What about security?

A: We have implemented certain physical, administrative, and technical measures to safeguard the information we collect from customers and website visitors. While we strive to ensure the integrity and security of our network and systems, we cannot guarantee the effectiveness of these security measures. When you enter sensitive information (such as credit card information) into our forms, we encrypt the transmission of that information using Secure Sockets Layer (SSL) technology.

Q: What about other websites?

A: Our website may contain links to third-party websites that are not affiliated with us. These websites may send their own cookies to visitors, collect data, or solicit your information. The privacy policies of these websites may differ from ours. We are not responsible for the privacy practices of these websites and cannot guarantee the security of any personal information you provide to or collected by such third-party websites.

Q: Where is my data stored? How long is it stored?

A: Your personal information may be stored and processed on servers in the United States, Canada, or Hong Kong and is subject to the laws of the United States, Canada, or Hong Kong. The servers and databases where your information is stored may be located in a country other than the country from which you accessed this website, and the data protection and other laws of that country may differ from those of your country of residence. Your personal information may be disclosed in response to inquiries or requests from government authorities or in response to legal process in the countries in which we operate. You consent to any such cross-border transfers of your personal information.

Personal information we collect, access, or process will be retained only for as long as necessary to fulfill the purposes for which it was collected, for legitimate business purposes, or as required or authorized by law. We will destroy, delete, de-identify, or anonymize personal information that is no longer necessary for the identified purposes.

Q: What if I live abroad?

A: Our digital operations are conducted in whole or in part in the United States, Canada, or Hong Kong. Regardless of where you reside, you consent to the transfer, processing, and storage of your personal information in the United States, Canada, or Hong Kong, and to the Company's use and collection of your personal information in accordance with this Privacy Policy.

Q: How will the Company communicate changes to this policy?

A: Any changes to our Privacy Policy will be posted here so that you are always aware of what information we collect, how we may use it, and whether we will disclose it to anyone. Your continued use of this website after changes to these terms have been posted will constitute your acceptance of those changes.

Q: Who should I contact if I have additional questions or concerns about this policy? How can I file a complaint?

A: If you have any questions or concerns about our privacy practices, please feel free to contact us. Please feel free to contact quumup.com Customer Service at service@quumup.com. For any unsubscribe requests, please contact service@quumup.com. For any privacy-related inquiries, please contact service@quumup.com.

We are transparent about how we collect and use personal information and welcome your questions and concerns. If you have any concerns or complaints about how we handle your personal information, please contact us at service@quumup.com. If you believe we have not resolved your concern or choose to do so, you have the right to file a complaint with a regulatory authority in your country of residence and/or the United States. You can contact the U.S. Federal Trade Commission with your concerns. For more information, please visit https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc.